NADRA Services Now Available
NADRA Services Now Available National Database and Registration Authority (NADRA) has launched a new pilot initiative that allows citizens to access selected CNIC services through e-Sahulat franchises. This step reflects NADRA’s growing focus on public convenience and service accessibility, especially for people who find it difficult to visit NADRA Registration Centres due to distance, cost, or physical limitations. By using an already established network, NADRA is trying to solve long-standing problems faced by ordinary Pakistanis.
From a ground-level perspective, this decision appears practical and timely. Over the years, NADRA offices in major cities have remained overcrowded, while people from nearby towns often spend an entire day just to submit a simple application. Bringing services closer to neighbourhoods can significantly improve the overall experience for citizens.
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What This New NADRA Pilot Project Is About
This pilot project has been designed as an alternative service delivery channel rather than a replacement for existing NADRA centres. The idea is to decentralise basic services so that routine applications do not overwhelm main registration offices. NADRA has carefully selected limited services for the initial phase to ensure smooth operations and better monitoring.
The project is also part of a broader institutional strategy focused on inclusion. Many citizens, particularly senior citizens and daily wage earners, struggle with time constraints and travel expenses. By using local e-Sahulat outlets, NADRA aims to reduce these barriers while maintaining service quality and official oversight.
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CNIC Services Offered Under the Pilot Phase
At this stage, NADRA has included only the most commonly requested services related to Computerised National Identity Cards. These services were selected after analysing public demand and operational feasibility, ensuring that the pilot remains manageable and efficient.
Currently available services include:
- Reprinting of CNICs that have been lost or misplaced
- Renewal of expired CNICs without complex changes
Limiting the service scope allows NADRA to closely evaluate performance, identify gaps, and gather citizen feedback before adding more features in future phases.
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Understanding the Role of e-Sahulat Franchises
e-Sahulat franchises are operated by NADRA Technologies Limited, a fully owned subsidiary of NADRA. These centres are already familiar to the public because they are commonly used for utility bill payments, biometric verification, and other facilitation services. Their presence in local markets and residential areas makes them easily accessible.
From my observation, people are generally more comfortable visiting a nearby shop than a large government office. This familiarity reduces hesitation, especially among elderly citizens and women, and helps create a smoother interaction between the public and service providers.
Nationwide Network and Biometric Capability
One of the strongest reasons behind selecting e-Sahulat as a service channel is its vast nationwide reach. NADRA is not starting from scratch; instead, it is leveraging an existing infrastructure that already serves millions of people every month.
| Feature | Details |
|---|---|
| Total e-Sahulat franchises | Over 22,000 across Pakistan |
| Biometric-enabled outlets | More than 9,500 |
| Biometric tools | Fingerprint scanners and camera systems |
| Location type | Local shops and convenience stores |
This network allows NADRA to expand services quickly without heavy investment in new buildings or staff.
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Why NADRA Introduced This Alternative Channel
A major reason behind this initiative is the digital divide that still exists in Pakistan. While mobile applications like Pak-ID are useful, not everyone has access to smartphones or the skills required to use them confidently. Many people also live far from NADRA Registration Centres, making travel expensive and time-consuming.
This alternative channel helps address issues such as:
- Limited digital literacy among citizens
- Lack of smartphone or internet access
- Long travel distances to NADRA offices
By offering physical, assisted service points, NADRA ensures that no group is excluded.
Improving Access and Reducing Crowding
One of the expected outcomes of this pilot project is reduced congestion at NADRA Registration Centres. When routine services are handled at e-Sahulat franchises, main centres can focus on complex cases such as data modifications and special registrations.
For citizens, the benefits are practical and immediate:
- Shorter waiting times
- Lower transport expenses
- Less disruption to daily work and family responsibilities
This shift represents a more people-focused approach to public service delivery.
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Legal Approval and Regulatory Compliance
The pilot project has been formally approved by the NADRA Authority Board under relevant legal provisions. This ensures that the initiative operates within the legal framework and maintains transparency and accountability.
The approvals were granted under:
- Section 9(3) of the NADRA Ordinance 2000
- Section 8(6)(g) of the NADRA Regulations 2002
Such compliance reflects NADRA’s intent to expand services responsibly.
Pilot Cities and On-Ground Arrangements
The pilot has been launched in selected high-demand urban centres where service pressure is usually intense. These cities provide a diverse user base, allowing NADRA to test operational efficiency under real-world conditions.
The pilot is active in:
- Islamabad
- Rawalpindi
- Lahore
- Karachi
A total of 18 e-Sahulat franchises are part of this phase, and each location has a designated NADRA officer present to ensure proper supervision and service quality.
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Fee Structure and Service Charges
NADRA has maintained transparency in pricing to avoid confusion or misinformation. All services are provided at officially notified NADRA rates, ensuring consistency with existing procedures.
In addition to NADRA’s standard fee, a fixed facilitation charge is applied:
- NADRA service fee: As per official schedule
- e-Sahulat service charge: PKR 100
This additional amount covers the facilitation cost and is clearly communicated to applicants.
Part of NADRA’s Broader Service Expansion Plan
This pilot project is one element of NADRA’s wider plan to modernise and diversify its service delivery model. Other initiatives include service provision at selected Union Councils, self-service counters at NADRA Registration Centres, and pilot self-service kiosks at busy public locations.
Together, these measures aim to create a flexible system where citizens can choose the service channel that best suits their needs.
Future Nationwide Expansion Plans
If the pilot project meets performance benchmarks and public response remains positive, NADRA plans to expand the service nationwide. In the next phase, more than 9,500 biometric-enabled e-Sahulat franchises may begin offering CNIC services.
Such expansion has the potential to transform identity service delivery in Pakistan, particularly for people living in crowded urban areas and semi-urban regions.
How Citizens Can Find Participating e-Sahulat Centers
Citizens are advised to rely only on NADRA’s official sources for accurate information. Details of participating e-Sahulat franchises are available on NADRA’s official website and verified social media accounts.
Checking official channels helps avoid misinformation and ensures that citizens receive services from authorised locations only.